Merging Together for a Better Tomorrow

 

Welcome to the Common Trust Federal Credit Union family! On November 1, 2022, Bedford VA FCU will merge and become Common Trust Federal Credit Union. Each credit union has a long history, and we look forward to joining forces to provide you with the exceptional member service you enjoy today. We can’t wait to meet you and help your financial life thrive!

 

Checking Your Way

We love our Share Draft Checking Account, and you will too! This full-featured Checking Account helps you keep track of your transactions, so you stay on top of your finances. And, if you open a new Checking Account, you get $25*!

A Share Draft Checking Account features:

  • NO Minimum Balance
  • NO Monthly Service Charge
  • NO Per Check Fee
  • Overdraft Line of Credit (must apply)
  • Direct Deposit
  • Direct Bill Payment

Open your new Checking Account today and enjoy $25* and Checking Your Way!

Frequently Asked Questions

Who is Common Trust Federal Credit Union (CTFCU)?

CTFCU is a member-owned financial institution that provides personal banking services. Our mission is to be the familiar face that guides our membership to financial stability by building lifelong relationships with each individual and providing them with the solutions needed to meet their unique goals.

 

Now that Bedford VA FCU is part of CTFCU, what does this mean for me?

You will continue to benefit from working with the same people in the same locations, with the same commitment to exceptional member service. The biggest difference is you now have access to an additional location, debit cards, and surcharge-free ATMs. You will also enjoy a wider range of products, services, and delivery channels.

 

Who can join CTFCU?

CTFCU’s field of membership includes anyone who lives, worships, regularly conducts business in or attends school in or is located in a contiguous portion of Middlesex County consisting of the following towns and cities: Bedford, Belmont, Burlington, Concord, Lexington, Lincoln, Medford, Melrose, North Reading, Reading, Stoneham, Tewksbury, Wakefield, Wilmington, Winchester, and Woburn.

 

How do I contact the Credit Union?

You can call us at 781-933-2600. You can email us at [email protected]. You can log into Online Banking or Mobile Banking and click on the Message Center.

 

Where can I view the disclosures for the Credit Union?

All disclosures for the Credit Union can be viewed on our website by clicking Why Us, then under About, click Disclosures.

 

What is the website address?

www.commontrustfcu.org

 

When is the conversion date?

The conversion date will be November 1, 2022.

 

When can I access Common Trust’s products/services and complete Financial Transactions?

On November 1, 2022, you will have access to all CTFCU products and services, and you will be able to complete all Financial Transactions at either branch.

 

Are my funds 100% insured at the Common Trust Federal Credit Union?

Yes, all share accounts will continue to be insured for up to $250,000 by the NCUA and all additional
monies over $250,000 are insured by MSIC.

 

Will the routing number change?

We will continue to process the Bedford VA FCU routing number, but please begin using the new Common Trust Federal CU routing number 211386953 as of November 1, 2022.

 

Will the office at Bedford VA Hospital remain open?

Yes, the office in Bedford will remain open the same hours and, in the future, we will look to expand the hours and number of days the office is open.

 

What is the minimum balance required in my share account?

You are required to maintain $15 in your share account.

 

Will I need to sign new signature cards?

No, you will not need to sign any signature cards.

 

Will my member (account) number change?

Since Bedford member numbers and CTFCU member numbers are both four digits (1234) we will be placing a 5 in front of all Bedford VA FCU member numbers.

As an example, if your Bedford VA member number is 1234 then your new CTFCU member number will be 51234 and if your current member number is two digits (12) your new member number will be 50012.

 

Will my share account suffix number change?

Yes, your member share suffix will now be suffix number 99.

 

What will happen to my Christmas Club account?

Your Christmas Club account will remain exactly as it is, the only change is the suffix number will now become a 25.

 

What should I do about my existing ACH automatic payments?

Right now, we expect that most automatic transactions (debits) will be converted automatically. If you receive a government payment, including Social Security, we will do our best to make sure it converts automatically.

 

What should I do with my existing direct deposit?

Right now, we expect that most automatic transactions (debits) will be converted automatically. If
you receive a government payment, including Social Security, we will do our best to make sure it converts automatically.

 

What if I want to set up a new direct deposit?

After November 1, 2022, just provide your employer with the CTFCU routing number and your new account number or you can ask, and we can provide you with a direct deposit form that you can provide to your employer.

 

How do I make deposits into my account?

There are a few ways you can make deposits into your account:

  • Visit a branch
  • Set up Direct Deposit
  • Deposit a check from anywhere using our Remote Deposit Capture

 

Where is the Main Branch located, what are the hours it’s open, and can I conduct business at that office?

8 Cedar St.

Woburn, MA 01801

Monday–Friday 9:00 am–4:00 pm

Yes, as of November 1, 2022, you will be able to conduct business at the main office in Woburn.

 

Where are your ATMs located?

  • O’Brien Rink
    55 Locust St. Woburn, MA
  • BJ’s
    85 Cedar St. Stoneham, MA

 

Is CTFCU part of a surcharge-free ATM Network?

CTFCU partners with two surcharge-free ATM Networks CO-OP–with over 30,000 surcharge-free ATMs throughout the United States

 

SUM

Thousands of ATMs participating in the SUM program.

 

What will the interest rate be on my share account?

Your interest rate on your share account will become the current share rate that CTFCU offers. The current rate is 0.05%

 

How do I sign up for e-statements?

After November 1, 2022, you can sign up for e-statements by calling or coming into the branch.

 

How do I sign up for online banking?

After November 1, 2022, members can sign up for online banking by going to our website: www.commontrustfcu.org, next you click on the yellow Login button in the top right corner.

Next, you will need to enroll in online banking using your CTFCU account number and the last 4 digits of your Social Security Number. Once you have logged in you will be required to create a unique username and password.

 

How do I reset my home banking password?

After November 1, 2022, members can reset their home banking password by clicking on the “Forgot Password” link or by calling the branch.

 

How do I sign up for bill pay?

After November 1, 2022, the bill payer can be accessed through your home banking account, once you have logged in.

 

How do I sign up for mobile banking?

Go to the App Store or Google Play and search Common Trust FCU, download the application, and use your online banking username and password to log in.

 

What kind of fees does CTFCU have?

Refer to CTFCU’s fee schedule, included in this package.

 

Is there a monthly maintenance fee?

Yes, CTFCU does charge a monthly maintenance fee of $2.00 but that fee can be waived if a member signs up for e-statements. Contact us to set you up for e-statements. Bedford VA FCU members will not be subject to this fee until January of 2023.

 

Is there a dormancy fee if I do not use my account?

Yes, CTFCU does charge a dormancy fee of $5.00 but only after a member has had no activity (interest deposits do not count) for 12 months. CTFCU will notify members after 11 months of inactivity of the impending fee.

Members can avoid the fee by completing a deposit or withdrawal every 12 months. Bedford VA FCU members will not be subject to this fee until January of 2023.

 

When will I still receive my statements?

Your final statement from Bedford VA FCU will be printed as of the close of business Friday, October 28, 2022, and include your account activity since your last statement date.

Your next statement and subsequent statements will be issued by CTFCU and be mailed on the last day of each month

We strongly recommend that you sign up for e-statements. With e-statements, you will be able to view your statements in home banking or mobile banking and you will receive an email once the statement is available for viewing.

 

What will happen to my existing loans?

There will be no changes to existing loans, the rate and term will remain the same.

 

Where will I need to send my loan payments?

Loan payments should be mailed to:

Common Trust Federal Credit Union

8 Cedar St.

Woburn, MA 01801

 

Can I still make my loan payments at the Bedford Office?

Yes, you can continue to make your payments at the Bedford Office and as of November 1, 2022, you will also be able to make your loan payment at the Woburn office.

 

What should I do if I have automatic payments or automatic payroll deductions set up for my loan payments?

You will not need to do anything, your payments will automatically be transferred to your new loan number

 

Will I need to notify my insurance agent that my lender is changing for my auto loan?

Yes, you should update your insurance agent so they can forward the most updated insurance information to CTFCU.

 

How do I apply for a new loan?

You can apply for a new loan by going to our website: www.commontrustfcu.org, and clicking on the Apply For A Loan button, or you may stop by either office and ask for an application.

 

Can I transfer funds between financial institutions?

Yes, members can set up an electronic transfer on their home banking account.

 

How can I transfer funds between financial institutions?

Members can transfer funds between financial institutions by setting up an external transfer under Transfers on home banking.

 

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