Are my funds insured at a credit union?

Yes. All savings accounts are insured up to $250,000 by the NCUA.

What is the CTFCU routing number?

CTFCU routing number is 211386953

How do I become a member of CTFCU?

There are 2 easy ways to become a member: Online or at a branch.

Does it cost anything to join CTFCU?

$25 is required to open a savings account.

How do I open an account if I’m a member?

New accounts may be opened online or at a branch

How do I make deposits into my account?

You can make deposits into your several ways:

  • Visit a branch
  • Set up Direct Deposit
  • Despot a check from anywhere using our Remote Deposit Capture

How do I sign up for direct deposit or payroll reduction?

Members employed by the City of Woburn or through the Woburn Public School Systems may request direct deposit at a branch.

Where are your ATMs located?

  • O’Brien Rink – 55 Locust St. Woburn, Ma
  • BJ’s – 85 Cedar St. Stoneham, Ma
  • Best Buy – 84 Middlesex Tnpk. Burlington, Ma

Are there ATM fees?

If you use one of our ATM’s there are no fees, if you use a CO-OP machine there are not fees but if members use other ATM’s they are allowed 5 ATM transactions per month, and $1.50 for any additional withdrawals.

How do I order checks?

Checks may be order on our website or at a branch.

How do I sign up for e-statements?

Members can sign up for e-statements by calling or coming into the branch.

How do I sign up for bill pay?

Bill payer can be accessed through your home banking account

How do I sign up for online banking?

You will need to enroll in online banking using your CTFCU account number and the last 4 digits if your Social Security Number.

How do I update my personal information on online banking?

Personal information can be updated under the Member Service drop down in online banking

How do I report a lost or stolen card?

Lost or Stolen Debit Cards:

  • Calling from within the U.S: 1-888-241-2510
  • Calling from outside the U.S: 1-909-941-1398(This number also supports incoming collect calls)

Lost or Stolen Credit Cards:

  • Calling from within the U.S: 1-888-241-2510
  • Calling from outside the U.S: 1-909-941-1398 (This number also supports incoming collect calls)

Does CTFCU charge a monthly fee for a checking account?

No, there is no monthly fee for a checking account

Are there any minimum balance requirements?

A $25 minimum balance is required on your primary savings account.

If I’m going to be traveling internationally and plan to use my debit card should I contact CTFCU?

Yes, you should contact CTFCU when traveling internationally.

How do I reset my home banking password?

Members can reset their home banking password by clicking on the “Forgot Password” link or by calling the branch.

How do I get the Mobile App?

Yes, our Mobile App is available for download in the Apple Store or Google Play.

Can I transfer funds between financial institutions?

Yes, members can set up electronic transfer on their home banking account.

How can I transfer funds between financial institutions?

Members can transfer funds between financial institutions by setting up an external transfer under Transfers on home banking.